Privacy policy

Last Updated: January 14, 2026

DAIRYPILL INC. ("DAIRYPILL," "we," "us," or "our") operates dairypill.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit the Site, make a purchase, communicate with us, or otherwise use our services (collectively, the "Services").

We use a strict consent approach for cookies and similar technologies. Non-essential cookies and scripts are blocked by default unless and until you opt in. Strictly necessary technologies may still operate because they are required for core Site functionality, security, and storing your privacy choices.

1) Who We Are

Controller for EU and UK data protection laws: DAIRYPILL INC.

Business for California privacy laws (CCPA/CPRA): DAIRYPILL INC.

Address: 8 The Green, Ste A, Dover DE 19901

Email: moo@dairypill.com

Contact Form: https://dairypill.com/pages/contact

Privacy requests: To exercise privacy rights (access, deletion, correction, opt-out requests, and similar), please email moo@dairypill.com. The contact form is available for general inquiries.

2) Personal Information We Collect

We collect personal information from a few sources, depending on how you interact with the Services.

A. Information you provide directly

  • Identifiers and contact details: name, email address, phone number, billing and shipping address
  • Transaction information: products purchased, order history, returns, exchanges, subscription details if applicable, preferences you provide
  • Account information: login credentials and account settings if you create an account
  • Communications: messages you send to us (email, contact form submissions, customer support requests, and chat communications)

B. Information collected automatically

  • Device and network data: IP address, browser type, device type, operating system, general location inferred from IP (approximate)
  • Usage data: pages viewed, clicks, time spent, referring pages, and similar interactions

C. Information from service providers

We may receive information from service providers that help us operate the Services, such as payment confirmation details, shipping updates, subscription status, and fraud signals.

3) Cookies and Similar Technologies

We use cookies, pixels, SDKs, script tags, and similar technologies ("Cookies") to operate and improve the Site.

Your cookie choices

Our cookie consent tool allows you to manage Cookies by clicking Preferences and toggling categories on or off, or by choosing Accept all or Reject all. If you select Reject all, only strictly necessary Cookies remain active.

Cookie categories used on the Site

1. Strictly Necessary Cookies (Always On)

These Cookies are essential for the Site to operate and function correctly. They enable core features such as secure areas of the Site, cart and checkout, account access, security, fraud prevention, and storing your cookie preferences. The Site cannot function properly without these Cookies.

Examples of providers and systems that may rely on strictly necessary Cookies include:

  • ecommerce platform and hosting infrastructure (for example, Shopify)
  • checkout, payments routing, and fraud prevention (for example, Shopify checkout, Shopify Payments, Stripe, PayPal)
  • security features (for example, bot detection, rate limiting, and similar protections)

2. Functional and Personalization Cookies (Optional)

These Cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we add to our pages. If you do not allow these Cookies, some features may not function properly.

Examples may include:

  • customer support tools (for example, Gorgias or similar helpdesk systems)
  • subscription management and customer portals (for example, Stay AI or similar subscription tools)
  • features that remember preferences or improve usability

3. Performance and Analytics Cookies (Optional)

These Cookies help us monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources, and see which parts of the Site are most popular.

Examples may include:

  • analytics providers (for example, Google Analytics)

4. Advertising and Targeting Cookies (Optional)

These Cookies may be set through our Site by advertising partners. They may be used to build a profile of your interests and show you relevant ads on other sites. They do not typically store directly identifying personal information, but they are based on uniquely identifying your browser or device. If you do not allow these Cookies, you will experience less targeted advertising.

Examples may include:

  • advertising and measurement partners (for example, Meta, Google, TikTok)

4) How We Use Personal Information

  • Provide the Services: process orders, payments, shipping, returns, and account features
  • Customer support: respond to inquiries and provide support
  • Security and fraud prevention: protect the Site, customers, and our business
  • Communications: send transactional updates about your orders and your account
  • Marketing: send marketing emails and SMS messages where permitted by law and your choices (you can opt out at any time)
  • Improve and optimize: improve the Site and Services using analytics where permitted by your cookie choices
  • Compliance: comply with legal and regulatory obligations and enforce our terms

5) Legal Bases for Processing (EEA, UK, Switzerland)

If you are located in the EEA, UK, or Switzerland, we process personal data when we have a lawful basis, including:

  • Contract: to process your purchase and provide the Services you request
  • Legitimate interests: to operate, secure, and improve the Services (balanced against your rights)
  • Consent: for optional Cookies and certain marketing activities where required
  • Legal obligation: to comply with laws (tax, accounting, consumer protection, and similar)

You can withdraw consent for optional Cookies at any time through the cookie preferences tool.

6) How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

A. Service providers and processors

We may share personal information with service providers that help us operate the Services, such as:

  • ecommerce platform, website hosting, and infrastructure providers (for example, Shopify)
  • payment processing and billing providers (for example, Shopify Payments, Stripe, PayPal)
  • shipping, fulfillment, and delivery providers (for example, USPS, UPS, FedEx, and fulfillment partners)
  • customer support and helpdesk providers (for example, Gorgias)
  • email and SMS messaging providers (for example, Klaviyo or similar providers)
  • subscription management providers if applicable (for example, Stay AI)
  • fraud prevention and security providers (for example, fraud screening and chargeback protection tools)
  • analytics providers, only if you opt in to Performance and Analytics Cookies (for example, Google Analytics)
  • advertising and marketing partners, only if you opt in to Advertising and Targeting Cookies (for example, Meta, Google, TikTok)

These providers are authorized to use personal information only as needed to provide services to us, subject to contractual restrictions.

B. Legal, safety, and rights protection

We may disclose personal information if we believe it is necessary to:

  • comply with law, regulation, legal process, or government request
  • protect the rights, property, and safety of DAIRYPILL INC., our customers, or others
  • detect, prevent, or address fraud and security issues

C. Business transfers

If DAIRYPILL INC. is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, personal information may be disclosed as part of that transaction, subject to appropriate safeguards.

7) Customer Support, Chat, and Recordings

If you contact us through our customer support channels (including chat), we may collect your contact details and the contents of your communications. Chats may be monitored or recorded by us and our service providers for support, quality, security, and training. We use this information to respond to you, maintain records of our interactions, and improve our support and Services.

8) Marketing Choices

  • Email marketing: You can unsubscribe using the link in a marketing email.
  • SMS marketing: You can opt out by replying STOP (or as otherwise instructed in the message).
  • Transactional messages: Order confirmations and shipping updates are not marketing and may continue as needed to provide the Services.

9) Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law (for example, tax, accounting, and legal obligations).

Typical retention criteria:

  • Order and payment records: retained to complete transactions, provide support, comply with tax and accounting requirements, and maintain records for disputes or legal claims
  • Account information: retained while your account is active and for a reasonable period afterward
  • Customer support communications: retained to address your request and improve support, then retained as needed for recordkeeping
  • Marketing data: retained until you opt out, and then as needed to maintain suppression lists and compliance records
  • Cookie preferences: retained as needed to remember your privacy choices

10) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11) International Visitors and Cross-Border Transfers

DAIRYPILL INC. is based in the United States. If you visit the Site from outside the United States, your personal information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

Where required under GDPR, we use appropriate safeguards for international transfers, such as Standard Contractual Clauses or other lawful transfer mechanisms.

12) Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us at moo@dairypill.com.

California Privacy Notice (CCPA/CPRA)

This section applies to California residents.

13) Categories of Personal Information Collected (Past 12 Months)

  • Identifiers: name, email address, phone number, IP address, shipping and billing address
  • Commercial information: products purchased, order history, returns, and customer preferences
  • Internet or network activity: browsing and interaction data on our Site (subject to cookie choices)
  • Geolocation data: approximate location derived from IP address
  • Inferences: preferences inferred from purchases and Site interactions (subject to cookie choices)

Sensitive personal information: We do not use sensitive personal information to infer characteristics about you. If we collect sensitive personal information as defined by California law, we use it only for permitted purposes such as providing the Services, processing transactions, preventing fraud, and maintaining security.

14) Purposes for Collection and Use

We collect and use personal information for the business and commercial purposes described in Section 4 of this Policy, including providing the Services, processing transactions, customer support, security, marketing, analytics (subject to your choices), and legal compliance.

15) Categories of Third Parties to Whom We Disclose Personal Information

We disclose personal information to the categories of recipients described in Section 6, including service providers that support our ecommerce operations, payments, shipping, customer support, messaging, fraud prevention, analytics (subject to consent), and advertising partners (subject to consent).

16) Sale and Sharing of Personal Information

  • We do not sell personal information for money.
  • Depending on your cookie choices, we may allow Advertising and Targeting Cookies that could be considered "sharing" of personal information for cross-context behavioral advertising under California law.

You can opt out at any time by visiting Your Privacy Choices or by using the cookie preferences tool to disable Advertising and Targeting Cookies.

17) Your California Privacy Rights

Subject to verification and legal exceptions, you may have the right to:

  • Know / Access: request the categories and specific pieces of personal information we collected about you
  • Delete: request deletion of personal information
  • Correct: request correction of inaccurate personal information
  • Opt out: opt out of the sale or sharing of personal information, as applicable
  • Limit: limit the use and disclosure of sensitive personal information, if applicable
  • Non-discrimination: you will not be discriminated against for exercising your rights

18) How to Exercise California Rights

A. Requests (access, deletion, correction, and similar)

Email us at moo@dairypill.com.

B. Opt out of sale or sharing (as applicable)

You may opt out by:

C. Global Privacy Control (GPC)

If we detect a legally recognized opt-out preference signal such as Global Privacy Control, we will process it in accordance with applicable law.

D. Authorized agents

Authorized agents may submit requests on your behalf, subject to verification and proof of authorization.

EEA, UK, and Switzerland Privacy Rights (GDPR)

If you are located in the EEA, UK, or Switzerland, you may have rights to:

  • access, correct, or delete your personal data
  • object to or restrict processing
  • request data portability
  • withdraw consent at any time for consent-based processing
  • lodge a complaint with your local data protection authority

To exercise these rights, email moo@dairypill.com.

If we are required to appoint a representative in the EEA or UK, we will update this Policy with the representative's contact information.

19) Other U.S. State Privacy Rights

Depending on your state of residence, you may have additional privacy rights similar to those described above, such as rights to access, delete, correct, and opt out of certain targeted advertising. You can submit requests by emailing moo@dairypill.com.

Appeals: If we decline to take action on your request, you may appeal our decision by emailing moo@dairypill.com with the subject line Privacy Appeal. We will respond in accordance with applicable law.

20) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last Updated" date and provide additional notice if required by law.

21) Contact Us

DAIRYPILL INC.

8 The Green, Ste A, Dover DE 19901

moo@dairypill.com

Contact Form: https://dairypill.com/pages/contact